Terms of Service

Last Updated: April 2026

Throughout these terms and conditions, the terms we, us and our refer to Vayas. We operate this store and website, vayas.co.uk, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a straightforward and enjoyable fashion shopping experience. Vayas is powered by Shopify, which enables us to deliver these Services to you.

The terms and conditions set out below, together with any policies referenced within them, describe your rights and responsibilities when using our Services.

Please take the time to read these Terms of Service carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, browsing or using our Services in any way, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to either of these, you should not use or access our Services.

1. Access and Account

By agreeing to these Terms of Service, you confirm that you are of legal age in your country or region of residence, or that you have obtained the appropriate consent to allow any minor dependents to use the Services on devices that you own or manage.

To use our Services, which includes browsing our store or placing an order, you may be asked to provide information such as your name, email address, billing details, payment information and delivery address. You confirm that all information you provide is accurate, current and complete, and that you have the right to submit it.

You are solely responsible for keeping your account credentials secure and for all activity that takes place under your account. Your account is personal to you and may not be transferred, sold or assigned to any other individual.

2. Our Products

We work hard to present our products as accurately as possible on vayas.co.uk. However, colours, textures and product appearance may vary from how they display on your screen due to differences in devices, screen settings and display configurations. We cannot guarantee that what you see on screen will be an exact match to the physical product.

We do not warrant that the quality or appearance of any product purchased through our store will meet your individual expectations or be identical to how it is depicted online.

Product descriptions, pricing and availability are all subject to change at any time without prior notice. We reserve the right to limit quantities, discontinue any product, or restrict sales to certain regions or individuals at our sole discretion.

3. Orders

When you place an order on vayas.co.uk, you are submitting an offer to purchase the selected items. Vayas reserves the right to accept, decline, or cancel any order at our discretion. An order is only confirmed once we have reviewed it, successfully processed payment, and sent you an order confirmation or dispatch notification.

Please review your order carefully before completing checkout. If you wish to cancel your order, cancellation requests must be made within 24 hours of placing the order and before the order has been dispatched. Once an order has entered processing or has been shipped, we may no longer be able to cancel it.

If we decline, modify, or cancel your order for any reason, we will make reasonable efforts to contact you using the details provided at checkout.

All purchases remain subject to our Return and Refund Policy, available on our website.

By placing an order, you confirm that any items purchased through our store are intended for personal use only and not for commercial resale or export.

4. Pricing and Billing

All prices displayed on vayas.co.uk are subject to change without notice. The price you will be charged is the price shown at the time you place your order, which will be confirmed in your order confirmation email.

For orders within the United Kingdom, all prices displayed on vayas.co.uk are inclusive of VAT. The price shown at checkout is the final price you will pay, with no additional customs or import charges for UK deliveries.

We may offer promotional pricing or discount codes from time to time. These are governed by their own specific terms and, where any conflict arises between a promotion's terms and these Terms of Service, the promotion terms will take precedence.

You agree to provide accurate, complete and up to date payment and account information when placing any order through our store. You confirm that the payment method you use is authorised for the transaction, that any charges will be honoured by your payment provider, and that you will pay all amounts due including any applicable charges and taxes.

5. Shipping and Delivery

We are not liable for delivery delays caused by shipping carriers, adverse weather conditions, customs processing or any other circumstances outside of our control. Once your order has been handed to the carrier for delivery, the risk of loss passes to you. However, if your order is lost, damaged in transit, or affected by an unsuccessful delivery, please contact us promptly and we will work with the carrier to investigate and help resolve the issue as quickly as possible.

Please refer to our Shipping Policy for full details on processing times, delivery windows and tracking information.

6. Intellectual Property

All content available through our Services, including but not limited to trademarks, logos, brand names, text, images, graphics, product descriptions, reviews, videos, audio, and the overall design and layout of the website, is the property of Vayas, its affiliates, licensors, or content providers, and is protected by applicable copyright, trademark, and intellectual property laws in the United Kingdom and internationally.

You may access and use our Services for personal, non-commercial purposes only. You must not copy, reproduce, republish, modify, distribute, transmit, display, create derivative works from, or otherwise exploit any part of the Services without our prior written consent.

Nothing contained in these Terms grants you any licence, ownership right, or permission to use any intellectual property belonging to Vayas, Shopify, or any third party, except where expressly stated. Any unauthorised use of our content or Services may infringe applicable laws and may result in legal action. All rights not expressly granted are reserved by Vayas.

The Vayas name, logo, product names, branding elements, designs, and slogans are trademarks or protected assets of Vayas or its licensors. They may not be used without prior written permission. Shopify’s name, logo, and related branding remain the property of Shopify. Any other names, logos, or trademarks displayed on the Services belong to their respective owners.

7. Third Party Tools

As part of our Services, you may have access to tools provided by third parties. These are tools over which we have no control and which we do not monitor or endorse.

Access to any such tools is provided strictly on an "as is" and "as available" basis, without any warranties or representations of any kind. Vayas accepts no liability whatsoever arising from your use of any optional third party tools.

Your decision to use any third party tools available through our site is entirely your own, and you should satisfy yourself that you understand and agree to the terms under which those tools are made available.

8. Third Party Links

Our website may from time to time contain links to external websites operated by third parties. We are not responsible for the content, accuracy or practices of any third party website, and we do not endorse them.

If you choose to follow a link and leave our site, you do so entirely at your own risk. We are not liable for any loss or damage arising from your use of, or transactions with, any third party website. We encourage you to read the terms and privacy policies of any external website before engaging with it.

9. Our Relationship with Shopify

Vayas is powered by Shopify, which provides the platform through which we operate our store and deliver our Services to you. However, all sales and purchases made on vayas.co.uk are made directly between you and Vayas.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Vayas, including any loss, damage or injury arising from products purchased through our store. You release Shopify and its affiliates from all claims and liabilities in connection with your purchases from Vayas.

10. Privacy Policy

All personal information we collect through our Services is handled in accordance with our Privacy Policy, which is available on our website. Certain information may also be subject to Shopify's own Privacy Policy.

Because our store is hosted on Shopify's platform, Shopify processes certain information relating to your access and use of our Services in order to provide and improve those Services. By using our Services, you confirm that you have read and understood our Privacy Policy.

11. Feedback and Submissions

If you choose to send us ideas, suggestions, feedback, reviews or any other form of content, you grant Vayas a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and distribute that content for any purpose, including for commercial use and the improvement of our Services.

You confirm that you own or have all necessary rights to any feedback you submit, and that it does not infringe the rights of any third party. You are solely responsible for the accuracy and content of anything you submit to us.

We are under no obligation to keep any feedback confidential, respond to it, or provide compensation for it.

We may remove any submission that we consider, in our sole judgement, to be unlawful, offensive, defamatory or otherwise objectionable, though we are not obliged to do so.

12. Errors, Inaccuracies and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or delivery information. We reserve the right to correct such errors and to update or cancel orders where information was found to be inaccurate at the time of submission, without prior notice.

13. Prohibited Uses

You may only access and use our Services for lawful purposes. You may not use our Services in any way that:

is unlawful or facilitates unlawful activity of any kind
breaches any applicable local, national or international law or regulation
infringes upon the intellectual property rights of Vayas or any third party
harasses, threatens, defames or discriminates against any individual or group
involves submitting false, misleading or deceptive information
involves uploading or transmitting viruses, malware or any other harmful code
involves collecting or harvesting personal data belonging to other users
involves sending unsolicited commercial communications of any kind
involves impersonating any individual, company or entity
interferes with or disrupts the security, functionality or integrity of our Services or any connected systems

We reserve the right to suspend or terminate your access to our Services at any time, without notice, if we determine that you have violated any part of these Terms.

14. Automated Access and Agents

No automated agent may access our Services unless it clearly identifies itself in all requests, operates transparently and in strict compliance with these Terms, and does not attempt to mimic human behaviour or circumvent security measures.

We may apply technical or other restrictions to limit, control or block automated access to our Services or accounts at any time and for any reason. Any automated access to our Services that is not expressly authorised is strictly prohibited.

15. Termination

We may suspend or terminate your access to our Services or your account, in full or in part, at any time and without notice, at our sole discretion. Upon termination, you will remain liable for any amounts outstanding up to the date of termination.

Sections of these Terms that by their nature should continue beyond termination, including those relating to intellectual property, liability, indemnification and governing law, will remain in effect.

16. Disclaimer of Warranties

All information provided through our Services is made available for general informational purposes only. We do not warrant the accuracy, completeness or suitability of any information on our website for any particular purpose. Any reliance you place on such information is at your own risk.

Our Services and all products offered through them are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Vayas, its directors, employees, affiliates, agents, contractors, service providers and licensors, as well as those of Shopify and its affiliates, shall not be liable for any loss, injury, claim or damages of any kind arising from your use of our Services or any products purchased through them.

This includes, without limitation, any direct, indirect, incidental, special, punitive or consequential damages such as loss of profit, loss of revenue, loss of data or any similar losses, whether arising in contract, tort or otherwise, even where we have been made aware of the possibility of such damages.

Your statutory rights as a UK consumer are not affected by this clause.

18. Indemnification

You agree to indemnify and hold harmless Vayas, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors and service providers from any claims, losses, damages, liabilities and costs, including reasonable legal fees, arising from your breach of these Terms, your violation of any applicable law, or your use of our Services.

19. Severability

If any part of these Terms is found to be unlawful, void or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted by law and will be treated as severed from the rest of the Terms. The validity and enforceability of all remaining provisions will not be affected.

20. Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms at any point does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and Vayas regarding your use of our Services and supersede all prior agreements, communications and understandings, whether written or verbal.

21. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time. When we do, the updated version will be posted on this page with a revised date at the top. It is your responsibility to check this page periodically for any changes. Your continued use of our Services after any changes have been posted constitutes your acceptance of the updated Terms.

23. Contact Information

If you have any questions about these Terms of Service, please get in touch with us using the details below.

Store Name: VAYAS
Website: vayas.co.uk
Email: support@vayas.co.uk
Phone: +44 7454 734096
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM GMT
Business Address: Greystoke Avenue, 7 Flat Mill Pool Court, Bristol BS10 6AX, United Kingdom

Last updated: April 2026 - Vayas, vayas.co.uk