At Vayas, we believe the shopping experience does not end at checkout. Receiving your order quickly, safely, and without hassle is just as important to us as the products themselves. This policy explains how we process, handle, and deliver orders placed on vayas.co.uk.
Where We Deliver
We currently ship exclusively to addresses within the United Kingdom.
Delivery Address
Your order will be shipped to the address you provide at checkout. Please ensure that all details are accurate and complete before placing your order. Vayas cannot be held responsible for any delays, failed deliveries, or additional costs resulting from an incomplete or incorrect address.
If you notice an error in your delivery details, please contact our team within 24 hours of placing your order, and we will do our best to amend the address before your parcel is dispatched.
Order Processing
Once your order has been placed and payment confirmed, our team begins preparing it for dispatch:
- Orders are processed within 1 to 3 working days (Monday to Friday, excluding UK public holidays).
- Orders placed on weekends or bank holidays will be processed on the next working day.
- You will receive a confirmation email as soon as your order has been picked, packed, and is ready to leave our warehouse.
During busy periods (e.g., seasonal sales or promotions), processing may take slightly longer than usual. We will always keep you informed of any delays.
Delivery Timeframes
Once your order has left our warehouse, you can expect delivery within:
-
Standard UK Delivery: 4 to 8 working days after dispatch.
Taking processing time into account, the full estimated delivery window from the moment you place your order is 5 to 11 working days in total. Please note that these are estimates rather than guarantees. Occasionally, factors outside our control (such as high carrier volumes, adverse weather conditions, or public holidays) may cause a slight delay. Our team monitors all outgoing shipments and will contact you if we become aware of any issue affecting your order.
Note: We are actively working to improve our delivery speed and reduce overall delivery times to 1 to 3 days for high-demand products (this will be clearly stated on the relevant product pages where applicable).
Shipping Costs
We are pleased to offer free shipping on every order placed at vayas.co.uk. There is no minimum spend, and no hidden handling charges:
- No minimum spend required.
- No hidden handling fees.
- The price you see at checkout is the final price you pay.
Tracking Your Order
- Track your order: vayas.co.uk/apps/vayas-track
Failed or Unsuccessful Deliveries
- If a delivery attempt is unsuccessful, the carrier will typically leave a notification card with instructions on how to arrange a redelivery or collect your parcel from a local depot.
- Please act promptly on these instructions, as uncollected parcels may be returned to us after a set period.
- If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we will contact you to arrange redelivery. Redelivery charges may apply in this situation.
Lost or Damaged Parcels
- Report issues: If your order arrives damaged or does not arrive at all, please contact us as soon as possible at support@vayas.co.uk, including your order number and (if applicable) a photograph of the damage.
- Investigation: We will open an investigation with the carrier and work to resolve the situation as quickly as possible.
Payment Methods
All payments on vayas.co.uk are processed through a fully encrypted and secure checkout. We accept the following payment methods:
Credit Cards:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
Wallets:
- Apple Pay
- Google Pay
- Shop Pay
- PayPal Wallet
Last updated: April 2026 - Vayas, vayas.co.uk