FAQ – Vayas

Frequently Asked Questions

At Vayas, we want your shopping experience to feel simple, smooth, and enjoyable from start to finish. Below you will find answers to some of the questions we hear most often. If you need more help, please reach out through our contact page or email us anytime.

Orders & Payments

What payment methods do you accept?

All payments on vayas.co.uk are processed through a fully encrypted and secure checkout. We accept the following payment methods:

Credit Cards:

Visa
Mastercard
American Express
Diners Club
Discover

Wallets:

Apple Pay
Google Pay
Shop Pay
PayPal Wallet

Can I edit or cancel my order after placing it?

Yes, the customer may edit or cancel an order up to 24 hours before it is dispatched. For more information, please refer to our Return and Refund Policy.

How will I know my order has gone through?

Once your purchase is completed, you will receive a confirmation email with your order details. If you do not see it within a few minutes, please check your spam or junk folder.

Where do I enter a discount code?

If a discount code is provided, the customer will find a field on the checkout page to add the discount (promo code or discount field). Additionally, some discounts are applied automatically, such as quantity discounts.

Shipping & Delivery

Do you offer free shipping?

Yes, we currently offer free shipping on all UK orders, with no minimum spend required.

How long will delivery take?

Orders usually take:

Processing: 1 - 3 business days
Shipping: 4 - 8 business days
Estimated total delivery: 5 - 11 business days

For more information, please refer to our Shipping Policy.

Do you ship outside the UK?

At the moment, we only deliver within the United Kingdom. We may expand to other countries in the future, so stay tuned for updates.

How can I track my order?

Once the order has been dispatched, the customer will receive a shipping email with a tracking number or link to follow the parcel's progress through our Track Your Order page.

What if my parcel is delayed or missing?

If your order seems delayed or has not arrived within the expected timeframe, please contact us right away. We will investigate the issue and work to resolve it as quickly as possible.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your order. To be eligible, items must be unused, unworn, and returned in their original condition, with tags and packaging included where applicable.

For more information, please refer to our Return and Refund Policy.

How do I request a return?

To start a return, the customer should contact us with the order number and reason for return (including images). Once the request is approved, the customer will be provided with the next steps.

For more information, please refer to our Return and Refund Policy.